These Terms and Conditions ("Terms") constitute a legally binding agreement between your institution (the "Customer") and Somtel Somalia ("Somtel", "we", "us", or "our") governing the provisioning of the BulkSMS Application, SMS API, and USSD services. By completing registration or utilizing these services, you accept these Terms in full.
Acceptance & Onboarding Requirements
Agreement to Terms
By accessing, registering for, or using the Somtel BulkSMS Application, SMS API, or USSD services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you are prohibited from using the services.
Registration Prerequisites
To establish this agreement and activate your service, you are required to satisfy the following onboarding conditions:
- Complete and submit the official Somtel Business Registration Form.
- Provide a valid and current Business License issued by the appropriate governmental authority.
- The registering institution or business entity must utilize primary Somtel services which are dependent on or associated with this service.
Accuracy of Registration Data
The Customer warrants that all information, documents, and credentials provided during onboarding and registration are accurate, complete, and true. The Customer bears sole responsibility for the validity of the submitted information and must update Somtel immediately of any changes.
Services & Pricing Schedule
Service Provisioning
Somtel Somalia grants the Customer access to BulkSMS, API connection, and USSD capabilities as detailed in this agreement. The fees and tariffs associated with the services are structured as follows:
| No | Service / Item Name | Tariff / Fee Amount |
|---|---|---|
| 1 | API SMS Services | $0.005 per SMS |
| 2 | Connection Fee (MRC - Monthly Recurring Charge) | $100 / month |
| 3 | USSD Utilization (MRC - Monthly Recurring Charge) | $50 / month |
| 4 | USSD Development (NRC - Non-Recurring Charge) | $100 (One-time payment) |
Tariff Rates and Package Dependency
The exact price per SMS is dependent on the specific volume package selected by the Customer from Somtel's available tiers. The standard API SMS rate is set at $0.005 per message unless customized under a separate written enterprise package agreement.
SMS Character Definition
For the purposes of billing and technical transmission, each single standard text message (SMS) is defined as containing a maximum of one hundred and sixty (160) characters. Messages exceeding 160 characters will be segmented and billed as multiple text messages in accordance with international telecom routing standards.
Acceptable Use & Content Standards
Customer Message Liability
The Customer assumes full and exclusive responsibility for the content of all messages transmitted through their account or API integration. The Customer warrants that they will not send, broadcast, or facilitate the transmission of messages that may cause defamation, insults, humiliation, harassment, or violate the legal rights, privacy, or trademark/intellectual property marks of any third party.
Somtel Policy & Competitor Advertising Restriction
All broadcasted messages must strictly align with Somtel's standard operational policies. The Customer is strictly prohibited from broadcasting any messages that act against Somtel's policy, including but not limited to the advertisement of Somtel's direct or indirect competitors. Somtel reserves the right to immediately terminate the service for violations of this policy.
Transfer and Resale Restriction
The service is granted solely to the registered Customer for their own business operations. The Customer is strictly prohibited from selling, leasing, sub-licensing, or allowing any third party to utilize the SMS or USSD channels. If the Customer sells or permits unauthorized third-party usage, Somtel reserves the right to terminate the service immediately.
Termination & Notice Period
Termination with Notice
Both parties (Somtel and the Customer) have the right to terminate this service agreement at any time by providing at least one (1) month's prior written notice to the other party.
Immediate Termination for Cause
Somtel reserves the absolute right to suspend or terminate this agreement and all associated services immediately, without notice and without refund, if the Customer breaches any clause of the Acceptable Use Policy, provides false registration data, advertises competitors, or transfers service usage to unauthorized third parties.
Limitation of Liability
Disclaimer of Warranties
The services are provided on an 'as is' and 'as available' basis. Somtel does not guarantee uninterrupted service, delivery speeds, or message delivery rates that are subject to external cellular networks and recipient device status.
Indemnification
The Customer agrees to indemnify, defend, and hold harmless Somtel Somalia, its officers, and affiliates from and against any claims, losses, damages, liabilities, or legal expenses (including attorney fees) arising from message contents that violate third-party rights, trademarks, or local Somali laws.
Contact Us
Legal & Support Inquiries
For questions regarding these Terms & Conditions, compliance queries, or to submit a formal termination notice, please contact our Legal and Business Support team: